Here’s a brief description of the services we offer and how they could help you:
Tendering of energy supplies
We’ll create a tender pack suitable for energy suppliers and send out the structured tender to our network of suppliers. We have direct relationships with all our suppliers, and don’t act as “sub-brokers”.
We have a network of more than 20 suppliers, and proactively contact suppliers throughout the tender process in order to obtain as many quotes as possible, giving you more choice and driving down price.
If suppliers decline to quote, we’ll log the reason and let you know why.
If you normally only source a few prices yourself, benefit from our network of suppliers to obtain more choice.
Analysis of quotations
Once supplier quotations are received, we’ll ensure they are compared fairly and analysed accordingly.
You’ll receive this analysis in a clear and understandable way, and your dedicated account mnager will be available to answer any questions you might have.
If you normally source and compare offers yourself, this might really help you avoid hidden costs which some contracts might not highlight. If you aren’t 100% confident in comparing prices yourself, or have incurred unexpected charges then it’s time to use us.
Securing your chosen supply contract
Once you’ve signed off your preferred supplier and duration of contract, we’ll make sure the supplier secures the rates. You can get on with your day job, and leave us to converse with the supplier to secure the contract for you.
Resolving supply transfer objections
Sometimes supply transfers don’t go smoothly, and your current supplier might object to the transfer to a different supplier. This could be for various reasons, however we’ll contact the current supplier to find out the reason and only need to contact you if it requires your input, such as an outstanding balance on your account.
If the supplier objects in error and this results in any additional cost to you, due to no fault of yours, we’ll resolve this with the supplier for you and raise any complaints necessary.
Processing moving in/out of premises
If you move into or out of a property, you’ll need to open/close your energy account.
If moving in, then we’ll tender for the supply, compare offers, secure the contract and manage any transfers as per the above services, saving you time.
If you’re moving out, we’ll process the chngeover with the supplier, leaving you to spend more time on other matters.
Normally suppliers have different forms and different requirements, but we know the processes involved and can take this problem off your hands.
Dedicated account manager
Each client of CostAdvice receives their own, personal, dedicated account manager. We don’t have customer reference numbers, and your account manager will know you and your business.
Whatever the issue, you’ll have the direct phone number and email of your account manger for assistance Monday to Friday, 9am to 5pm. If they aren’t avalable then we have a buddy system for other account managers to help too.
Invoice verification
Once your supply contract starts, you’ll need to make sure the invoices match your contracted rates. Unfortunately it can be common for energy invoices to be incorrect.
If you’re not checking your invoices, or you perform these checks in-house, then you could be wasting money, a billing problem might be lurking, or you’re wasting time because we can do all that for you.
If we’re checking your invoices, we spot problems right away. If invoices are correct we’ll let you know, so you can rest assured you’re being charged correctly.
Invoice query and error resolution
If there’s an error on your invoices, or a problem with your supply, we’re here to help and resolve this for you.
We’ll take ownership of the issue, and perform all the necessary communicaton with the supplier, meter operator, distributor, or whichever parties require to be involved until the problem is fixed.
We have a robust customer service system that attaches every query to a least one person in our company, so queries can’t get lost, and you can rest assured we’re dealing with it.
Invoice spend and consumption reporting
We’re able to create your own, online, interactive energy reports for all of your sites and supplies.
Click here for an example.
CCA arrangements
If your company has any Climate Change Agreements in place for reduced CCL charges, then just let your account manager know and we can help ensure your supplier correctly applies the discounts.
We can also assist in the implentation of CCA’s, for example if you are a new member or enquiring as to your eligibility of a particular CCA scheme.
Energy infrastructure project management
Whether you need a new connection, new meter, supply upgrade, disconnection, or even Electric Vehicle Chargers, we can help.
Simply talk over your requirements with your account manager and we’ll take it from there.
Energy audit and portfolio investigation
If you don’t have detailed information about your energy portfolio, then this information will need to be sourced accurately in order for suppliers to quote.
Unfortunately if key informaton is missing from an energy tender, many suppliers will either not respond or simply decline to quote, resulting in less choice, or an increased risk margin could be applied by suppliers meaning higher prices.
We can help ensure your portoflio is up to date, accurate and in a format which suppliers want. This results in more choice, and suppliers having more certainty about contracting with you which inevitably has cost benefits.
Any other energy related queries
There are lots of issues with energy supplies, but whatever the query, we’ll take it on. From the easy to the more complex queries, all you need to do is call or email your account manager and we’ll help wherever we can.
If it’s not something we can help with directly, we have a huge network of industry contacts that we’d be more than happy to collaborate with, or put you in direct contact with them.
If it’s energy related – contact us first. It’s likely we’ll be able to help or know someone else who can.
