General:

The terms below are applicable to customers where Cost Advice Services Ltd (CostAdvice) has provided advice, prices, quotations or other documentation whether verbally or written to that customer or customers.

Cost Advice Services Ltd is a company registered in England and Wales with company registration number 3086905 and who’s registered office is situated at 1 Church View, Clay Cross, Chesterfield, Derbyshire, S45 9HA.

Any information or advice provided by CostAdvice, its employees or any of it’s colleagues, affiliates, peers or associates should remain confidential between the disclosing party and the receiving party.

Any documentation created by CostAdvice, including any attachments to an email created by CostAdvice remain the intellectual property of CostAdvice and may not be copied, amended, used or distributed for business purposes by any other party without the written permission of CostAdvice. Customers should be aware that signed contracts, direct debit forms and other material in our possession may be retained. Please see our document retention policy .

Opinions expressed in correspondence between CostAdvice and any other party whether verbally or in writing are those of the writer/speaker and may not represent the views of CostAdvice and the company, its directors or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

Any correspondence sent within or outside the premises of CostAdvice is intended solely for the addressee(s). CostAdvice take no responsibility for the actions of any third party including Customers, Suppliers or otherwise.

Any prices or quotations CostAdvice may send to customers may include commission payable to CostAdvice by the energy supplier if the Customer accepts and agrees to enter into a contract with an energy supplier. Customers are also aware that and understand that when signing a supply agreement provided by Cost Advice that:

 – they’re agreeing a legally binding contract with the supplier;

 – the commission which CostAdvice include in a quotation may be payable by the Customer, and collected by the Supplier on CostAdvice’s behalf;

 – the supplier might not accept the contract, if it doesn’t meet their conditions (for example if they fail the credit check);

 – they have to end their current contract and arrange payment of any outstanding balances and/or penalties they owe; and

 – the supplier may contact them directly.

Unless agreed in writing between CostAdvice and the Customer, CostAdvice retain the right to include commissions in their quotations at rates, values or percentages (as the case may be) at CostAdvice’s discretion.  If the Customer accepts a supply contract provided by CostAdvice, the Customer is therefore agreeing to and accepts the commission payments, rates, values, percentages and amounts due to CostAdvice payable via the supplier/the customer as the case may be.

CostAdvice retain the right to not provide the services to a customer if they believe they have a legitimate reason to withhold such services. Services include the analysis of energy supplies, tendering and obtaining energy prices, securing energy prices with the customer’s chosen supplier, resolving any supply issues including but not limited to transfer objections and invoicing issues.

CostAdvice may offer any services they wish to do so to a customer, and do not have to offer the same services or level of service to all customers. CostAdvice retain the right to conduct it’s business within the law.  CostAdvice may use personal contact information provided to us by customers to provide information relative to the products and services being supplied by CostAdvice to that customer and in accordance with our Privacy Policy.

Any prices or quotations sent to customers are provided in goodwill using information provided by the customer or supplier or any other reputable source. In all cases it is the customer’s responsibility to ensure they have read, understood and agree to the energy supplier’s terms and conditions prior to signing a supply agreement or providing CostAdvice the permission to sign a supply agreement on the customers behalf. If a supply agreement does not match the customer requirements it is the customers responsibility to highlight such issues to CostAdvice prior to them signing a supply agreement or providing CostAdvice the permission to sign a supply agreement on the customer’s behalf.

CostAdvice shall not knowingly disclose confidential information to any third party for marketing or other business purposes. CostAdvice may, and often will have to disclose certain supply information, company details or (where required) personal information to potential suppliers and other third parties (such as meter installers or siteworks providers) in order to carry out it’s business practices and obtain necessary quotations for electricity supplies, gas supplies, meter installations or any other works or quotes as requested by the customer. By using any services of CostAdvice or providing any of your information or preferences to CostAdvice you are permitting us to hold these details on file under the Data Protection Act and comply with GDPR, and use these details in line with our Privacy Policy.

If customers have a complaint regarding our services please contact us in the first instance by calling 01246 252780 or writing to us at CostAdvice, Church View, Clay Cross, Chesterfield, Derbyshire, S45 9HA . A copy of our complaints procedure is available upon request.

If customers have any queries regarding to the terms of service or CostAdvice’s business practices they should contact the office by calling 01246 252780 or by writing to CostAdvice, Church View, Clay Cross, Chesterfield, Derbyshire, S45 9HA or by emailing enquiries@costadvice.co.uk.

Cost Advice may record and monitor all calls to and from its offices for training, monitoring and compliance purposes.

Any additional service provided by Cost Advice, including but not limited to query resolution, invoice verification and consumption/spend reporting, is provided as a goodwill gesture by Cost Advice to the Customer unless contracted separately and in writing, and may cease at any time, for any reason at the discretion of CASL.

If Cost Advice assists the customer with any account or supply related query regarding their electricity or gas, and during the course of assisting with such query obtains information relating to the Customer’s energy supply prices, contracts or costs, the Customer grants Cost Advice the authority to obtain, present and (if agreed by the Customer) arrange a supply contract with the Customer’s chosen Supplier.

1) Letter of Authority (‘LOA’)

By providing CostAdvice with a signed LOA, the Customer agrees for Cost Advice to gather information and tender the Customer’s electricity, gas and water supplies (as appropriate) to its network of Energy Suppliers. This is also in conjunction with the CostAdvice Privacy Policy and main terms of business available at www.costadvice.co.uk/mainterms.

2) Comparison of offers

It is the ultimate responsibility of the Customer to ensure any supply offer accepted via CostAdvice is suitable for the Customer and meets their requirements.

This responsibility is particularly relevant where the Customer may be obtaining quotations from additional TPIs, and the Customer is therefore comparing offers from multiple parties.

3) Administration / Termination Fees

Any administration or termination fees, and the circumstances surrounding such fees are set out in our main terms available at www.costadvice.co.uk/mainterms.

4) Definitions:

‘Agreement’ means the Terms of Business and the right and obligations contained within. 

‘Annual Consumption’ is the actual or estimated gas, electricity or water consumption at the Customer’s Supply Point(s) per year.

‘Contract End date’ is the expiry date of the Customers current Supply Contract at the time they engage CostAdvice by means of signing an LOA.

‘Contract Renewal date’ is the day after the Customer’s Contract End date.

‘Current Supplier’ is the Supplier to the Customer’s Supply Points at the time they engage CostAdvice by means of signing an LOA.

‘Customer’, ‘You’, Your’ means the Company and/or the individual (in cases of a sole trader or Partnership) who has signed the LOA.

‘HH Consumption data’ is the Half Hourly consumption data of gas or electricity for the Customer’s Supply Point(s).

‘Infrastructure Provider’ means the provider of the infrastructure and or services for any New Connection.

‘Procurement Services’ are the actions and services provided by CostAdvice to you in order to present electricity, gas and water quotations (as appropriate) to you, including but not limited to requesting consumption data from relevant parties, requesting Supply Contract quotations from Suppliers, Supplier negotiation, provision and presentation of Supply Contract offers and securing the agreed Supply Contract with your elected Supplier.

‘More competitive’ means being of lower cost on a pro rata basis, with all relevant electricity and/or gas costs taken into account and using the same consumption calculations.

‘MPAN’ means an electricity Meter Point Administration Number or ‘Supply Number’.

‘MPR’ means a gas Meter Point Reference Number.

‘New Connection’ means any new gas mains supply or new electricity mains supply to a property.

‘New Supply’ means any gas MPR or electricity MPAN that has been created as a result of a New Connection.

‘Renewal Contract’ means any Supply Contract which is for any Supply Point which is subsequent to any previous Supply Contract for the same Supply Point.

‘Supplier’ is a supplier of Gas, Electricity and/or Water.

‘Supply Capacity’ is the Allocated Supply Capacity of electricity to a Customer’s Supply Point(s) measured in Kva as agreed with the Distribution Network Operator (DNO).

‘Supply Contract’ is an agreement between the Customer and a Gas, Electricity and/or water supplier for the supply of Gas, Electricity and/or Water as applicable.

‘Supply Point’ is defined as an electricity Meter Point Administration Number (MPAN), gas Meter Point Reference (MPR) or water Supply Point ID (SPID).

‘Supply Quotations’ are the quotes, offers or contract documents produced by Suppliers detailing their charges for gas, electricity or water as the case may be.

‘Terms’ means all the terms included within this document.

‘Third Party’ means any party which is not CostAdvice, the Customer or a Supplier.